There are nearly 4.4 billion pet owners worldwide – more than half of the global population. Most consider their animals part of the family. And because any passionate pet owner considers their furry friend a familiar comfort, Four Seasons does everything possible to welcome them with five-star service in some of the world’s most remarkable destinations.
Jennifer Nelson, front office manager at Four Seasons Resort and Club Dallas at Las Colinas, has been a Four Seasons team member for 22 years. Her dogs, Bernard, a Shih Tzu, and Charlie Ann, a rambunctious boxer, have reaped the benefits.
“They are some spoiled pups,” Nelson says. “Charlie and Bernard visited Four Seasons properties in Los Angeles, Las Vegas, Vail, San Francisco, Scottsdale and Dallas. Your pups always have a cosy Four Seasons doggy bed awaiting them – and no, they do not need to share, they each get their own. If you order In-Room Dining, ask for the puppy menus, as most Four Seasons have a special menu just for your pups.
“Nothing brings me more joy as the front office manager than when a guest checks in with their furry friends. You see the staff instantly light up. It is not just a convenience and luxury for the guest, it also brings the team instant smiles daily.”
If your pet can’t tag along on your trip, Four Seasons provides plenty of opportunities for you to meet and interact with other cuddly creatures during your stay.
Here are seven stays for pets and pet lovers.
Bentley, a fox red English Lab, frequents the Four Seasons Hotel Washington, DC, so often that he has his own Instagram account, @bentleyatthefour, that shares highlights of his stays. Upon arrival, four-legged guests are welcomed with pet beds, bowls and personalized treats made by the Hotel’s pastry team. Running maps highlight the best area dog walks that pass DC’s famous monuments. And children who might have had to leave Fido at home can get their puppy fix with Fiona at Four Seasons. A welcome amenity for kids, this adorable, illustrated children’s storybook chronicles a golden doodle’s pampered stay at the Hotel.
“There’s a difference between pet-friendly and pet hospitality,” says guest Shastri Moonsamy, proud parent of French bulldogs Harvey and Hugo. In addition to a personalized pet arrival letter, furry guests receive a bed and bowls for food and water so they can feel right at home. “We ensure room allocation is perfect for our four-legged friends to enjoy some outdoor sun,” says Tsepho Lekaje, Guest Service Agent at Four Seasons Hotel The Westcliff, Johannesburg. “Our room had a spacious outdoor terrace that allowed the dogs to stretch their legs and unwind,” Moonsamy says. A highlight of Harvey and Hugo’s stay was blankets and dog bowls that were delivered at turndown. “We were also offered a dog-sitting service – very impressive,” Moonsamy says.
Starting in April, Fort, a certified therapy dog, will be the latest addition to the Four Seasons Resort Palm Beach team. In addition to warmly welcoming guests, this adorable Australian labradoodle will also become a member of the local community, visiting organizations from schools to hospitals to provide human friends with affection, compassion and comfort.
The Hotel’s resident Lab mixes, Hank and Freddy, grew up at Four Seasons Hotel The Surf Club. “The dogs do their property rounds and head from department to department to cheer up the staff and keep them company,” says Communications Manager Natasha Dodd. Resident and visiting pups are treated like VIPs. “The Pawsh Life,” a dedicated pet menu, offers house-made meals, along with a selection of healthy biscuits and cookies from the Barkery. Pet owners don’t have to go far to walk their pup. The property has two designated dog parks, both enclosed in greenery and outfitted with pet stations. And when guests head to dinner, Four Seasons team members ensure their beloved pets are looked after. One of the Hotel’s dog-loving supervisors has been known to take selfies with visiting dogs and share the photos with pet parents to put them at ease while they’re away.
“When I look at our treats, I cannot help but think of Oliver, who visited us from New York City,” says Carolina Avaria, Chef Concierge and past president, Les Clefs d’Or Canada. “His human was so happy to know that while he was away on business, Oliver was more than comfortable and safe within his suite. Oliver loved his setup, especially his plush dog bed, treats, fresh water and, of course, belly rubs in the lobby. Every time I meet a four-legged VIP, our treats make us immediate best friends.” Guests Daniel and Julio Reyes says their dog, Canela, is just as excited to stay at Four Seasons Hotel Toronto as they are, thanks to the personalized pet attention. “From the thoughtful snacks to a dedicated area all to herself in the room, it’s truly a luxurious experience for us all,” they say. “It’s important to know that we can trust the Hotel to ensure that our little family feels pampered and taken care of in the best way possible.”
If you’ve had to leave your dog at home, Four Seasons Resort and Residences Vail has you covered. “One of my favourite guest experiences is dogsledding with Winterhawk Dog Sled Adventures,” says General Manager Meredith Macfarlane. “This is an unbelievable experience. You have the opportunity to meet the Alaskan husky pack prior to the sledding adventure, and then you’re whisked through the forest and fully surrounded by the Rocky Mountains, with unbelievable views of Mount Elbert, Colorado’s tallest peak. Following the adventure, hot cocoa is served to the guests while the staff photographers share the images they captured.”
Guest Lauren Amiri lives in Europe and says it’s been a struggle to find pet-friendly luxury in the U.K. Then she discovered Four Seasons Hotel Hampshire. “It feels like a home away from home, and one of the most luxurious dog-friendly hotels we have experienced,” she says. “Upon arrival to our beautiful suite, we found Beignet had been left bowls, some bottled water, treats and a food sachet along with a sumptuous tartan and corded bed that he dived into immediately. We were able to take him for long, scenic walks and enjoy the library area for tea all together afterwards with him curled up on the rug and the staff going the extra mile to accommodate him. It’s also lovely to see the other guests enjoy having a dog around. So many people came up to us to pet him and enquire as to his breed.”